Start with the person on the other side.
I studied Communications and New Media at NUS with a focus on user experience. Sales then became a practical education in product: listen closely, find the real friction, and turn it into something the team can act on.
- Zopim → ZendeskMoved from Director of Sales into product leadership after Zopim’s acquisition.
- Zendesk MessageOwned the product that brought real-time messaging into the Zendesk customer experience.